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Frequently Asked Questions

RGVmyChart

RGVmyChart is an online Personal Health Record (PHR).
This service allows you to store, view, and update all your health information in one secure place.
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Your Personal Health Record

One of the most convenient features of RGVmyChart, powered by RelayHealth, is the online Personal Health Record (PHR). This service allows you to store, view, and update all your health information in one secure place. You decide who has access to your medical history, ensuring your privacy. RGVmyChart helps doctors, hospitals and other health care providers connect their computer-based patient record systems to a protected network. The network is used to securely share information for patient care and this is called health information exchange. Being connected to a health information exchange network allows health care professionals to access up-to-date patient information, which helps them provide you with better quality care. Additionally, the information is shared in a more protected way than paper-based files, faxes and mail.

Please note:

The patient data available in RGVmyChart is limited to members currently participating or sharing information in the health information exchange. In addition, not all patient information may be available from the participating member. For a list of participating members please visit page Participating members page.

Benefits of a Personal Health Record:

Save Time

All the information you need about your health care is at your fingertips, including medications, test results, allergies, immunizations, and other medical history.

Improve Quality of Care

Ensure that all your health care providers make decisions on your complete, up-to-date medical history. A PHR can help providers make diagnosis, prescribe medications, and monitor treatment plans.

 

Connect Everyone Involved in your Care

Giving all your providers access to the same health information ensures seamless communication and care coordination, which means fewer potential errors and improved health care.

What can you do with RGVmyChart?

You can use RGVmyChart 24/7 from any computer with an internet connection and web browser to:
  • Contact your doctor’s office
    • Ask questions and request advice about non-urgent health concerns at your convenience with webVisits® – no more “phone tag” or unnecessary office visits.
  • Refill medication
    • Easily refill medication prescriptions, request prescriptions be sent to your preferred pharmacy, and specify pick-up or mail-order delivery (if available).
  • Schedule appointments
    • Request appointments even when the office is closed. Cancel and reschedule appointments as needed, and receive online appointment reminders.
  • Receive lab, X-ray reports, and other test results
    • Avoid phone tag and get results more quickly, with an explanation from your doctor attached.
  • Request referrals
    • Submit requests even when your doctor’s office is closed.

About RelayHealth

RelayHealth is a recognized leader in developing and supporting key improvements in healthcare IT - See more at: RelayHealth website